FAQ

HELP! SOMETHING IS BEEPING

Don't worry! A beeping noise means that something is wrong but it is not an alarm or emergency.  If you cannot resolve it as outlined below, call our office and we will walk you through troubleshooting.

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KEYPAD

Is there an * flashing or a trouble light lit?  If you hit the * button it will often tell you why it's beeping.  Try to reset the system by disarming it and then hit the * key again to see if the trouble has cleared.  Often, by disarming the system, it will quiet the beeping for a few hours.

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LOCAL CARBON MONOXIDE DETECTORS

If it isn't the keypad, look around for a local carbon monoxide detector that may be behind a chair or under a bench.  They will often beep or chirp when they need new batteries or have reached the end of their useful life and need to be removed and replaced. 

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LOCAL SMOKE DETECTORS

Finally, while most of our customer's have wired smokes that do not beep, some have local or wireless devices that can beep when they need a new battery.  Local smoke detectors (hardwired to the electrical panel) will chirp once per minute when it needs a new battery.  Wireless devices that have low battery would have reported their trouble to the alarm system and it should be a trouble on the keypad.

VOIP - GOOD OR BAD FOR MY ALARM ?

How reliable is your internet?  Do you experience outages or drops in power?  Most homeowners here in the mountains are familiar with occassional power "bumps" that roll through and can cause your cable modem to go offline.  When that happens, it also takes your VOiP system offline and thus your alarm system.  There are more reliable means of communication for you and your alarm system.  We utilize Alarm.com, Total Connect, Telguard and alula so that you have options based upon your existing system.  Call our office if you are interested in keeping your home safe and secure 24/7, power outage or not.